New Support system has been installed

We are happy to announce a completion of integration with the industry’s most innovative provider of web-based help desk and support ticketing: Zendesk. In case if you don’t know Zendesk, this support solution provides a seamless experience for community users to search against their iBuildApp social knowledge base in the context of the support ticketing system. Also part of the integration, users can publish support tickets to iBuildApp as knowledge base articles, in a single click. To learn more about features and capabilities of this integration visit Zendesk overview.

We now have a simple way to track customer issues and assign them to help desk agents from within the administrator dashboard. In addition, our administrators can browse the Zendesk tickets themselves from within the dashboard.

Comments

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Can you please let us know how we add a support question?

Thanks

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sure, go to the forum page http://support.ibuildapp.com/home and post your question by clicking on Add a Comment link at the bottom of any thread or Ask a Question button on the forum. you will be prompted to login or create an account first

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What is the expected turn-around time for support tickets?

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if you are payable client then the same biz day. if you are on free plan http://ibuildapp.com/services/ then you can use community forum http://support.ibuildapp.com to post your questions for attention your community. we do provide quick and professional support only via ticket system to the payable clients.
thanks, rafael



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