We are happy to announce a completion of integration with the industry’s most innovative provider of web-based help desk and support ticketing: Zendesk. In case if you don’t know Zendesk, this support solution provides a seamless experience for community users to search against their iBuildApp social knowledge base in the context of the support ticketing system. Also part of the integration, users can publish support tickets to iBuildApp as knowledge base articles, in a single click. To learn more about features and capabilities of this integration visit Zendesk overview.
We now have a simple way to track customer issues and assign them to help desk agents from within the administrator dashboard. In addition, our administrators can browse the Zendesk tickets themselves from within the dashboard. We also use LogMeIn 123 Rescue, the remote support for help desks, IT, and customer care. Logmein allows providing instant remote support to customers and employees.